[Linux-aus] Linux support in schools & universities
matthew.lye at ubuntu.com
Tue Sep 15 19:03:54 EST 2009
I work in IT support for a Australian university primarily in supporting and
developing our Linux environments.
We have a large number of laptops and workstations running Linux, mostly
Ubuntu. That being said im pretty sure we are well ahead of most
organisations on Linux use, and support.
You can do anything you set your mind to when you have vision,
determination, and and endless supply of expendable labor.
<No tree's were harmed during this transmission. However, a great number of
electrons were terribly inconvenienced>
On Tue, Sep 15, 2009 at 5:07 PM, Tim Bowden <tim.bowden at westnet.com.au>wrote:
> On Tue, 2009-09-15 at 14:59 +0930, Barry Williams wrote:
> > If there are any students or teachers/school IT support guys on these
> > lists I was wondering if you have tried to get your linux laptops
> > working on the school network and how helpful the IT information and
> > or support have been.
> <big snip>
> > Anyway what have your experiences been.
> > Regards,
> > Barry
> Largely the same in that there is rarely official support for linux
> *anywhere*. Having said that, if you strike the right person you may
> well get quite helpful support (whether it be uni or isp hell desk etc).
> In particular I'd like to call out westnet.com.au here for good
> unofficial linux support; Often if the tech in question has no linux
> idea, they'll call on one who does if possible (though in many years
> dealing with them I don't think any of the problems have been 'linux'
> problems as such; they just haven't run and hid behind a 'not supported
> here' excuse).
> One thing I have noticed over the last few years is a willingness to
> accept and publish (with suitable disclaimer) user contributed docs. If
> you get something working, create a short howto, publish it publicly and
> give an electronic copy to the relevant support people. If you make it
> easy for them they're much more likely to post it somewhere meaningful.
> It might only be one snowflake, but one flake begets another and
> The only other advice I have is to learn the relevant protocols well (or
> at least the tools working with them). You never know what cool
> 'features' you'll find on a school network if you know how it's supposed
> to work.
> Tim Bowden
> linux-aus mailing list
> linux-aus at lists.linux.org.au
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