[Linux-aus] Linux support in schools & universities

[Matthew Lye]

I work in IT support for a Australian university primarily in supporting and
developing our Linux environments.

We have a large number of laptops and workstations running Linux, mostly
Ubuntu. That being said im pretty sure we are well ahead of most
organisations on Linux use, and support.

-Matthew Lye

You can do anything you set your mind to when you have vision,
determination, and and endless supply of expendable labor.
<No tree's were harmed during this transmission. However, a great number of
electrons were terribly inconvenienced>


On Tue, Sep 15, 2009 at 5:07 PM, Tim Bowden <tim.bowden at westnet.com.au>wrote:

> On Tue, 2009-09-15 at 14:59 +0930, Barry Williams wrote:
> > If there are any students or teachers/school IT support guys on these
> > lists I was wondering if you have tried to get your linux laptops
> > working on the school network and how helpful the IT information and
> > or support have been.
>
> <big snip>
>
> > Anyway what have your experiences been.
> > Regards,
> > Barry
>
> Largely the same in that there is rarely official support for linux
> *anywhere*.  Having said that, if you strike the right person you may
> well get quite helpful support (whether it be uni or isp hell desk etc).
> In particular I'd like to call out westnet.com.au here for good
> unofficial linux support; Often if the tech in question has no linux
> idea, they'll call on one who does if possible (though in many years
> dealing with them I don't think any of the problems have been 'linux'
> problems as such; they just haven't run and hid behind a 'not supported
> here' excuse).
>
> One thing I have noticed over the last few years is a willingness to
> accept and publish (with suitable disclaimer) user contributed docs.  If
> you get something working, create a short howto, publish it publicly and
> give an electronic copy to the relevant support people.  If you make it
> easy for them they're much more likely to post it somewhere meaningful.
> It might only be one snowflake, but one flake begets another and
> eventually...
>
> The only other advice I have is to learn the relevant protocols well (or
> at least the tools working with them).  You never know what cool
> 'features' you'll find on a school network if you know how it's supposed
> to work.
>
> Regards,
> Tim Bowden
>
>
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