[Jobs] JOB: (Chippendale) Support Technician (Full Time), Full Time

[Linux Jobs]

Support Technician (Full Time), Full Time

Tilda Communications is a progressive and growing small company providing a range of computer, internet and network services to the community, education, government and business sectors that specialises in small to medium size office solutions. All our client servers run Linux. General knowledge of linux a definite advantage. 

Opportunity to learn linux skills!!

Job summary:

We are seeking a full-time Support technician primarily to provide desktop support and computer sales services to our clients. The role involves supporting and developing multiple networks with regular visits on-site so the candidate must possess excellent and demonstrated people and communication skills. Tilda is located in Chippendale though the position also involves work at client premises throughout the Sydney metropolitan area. Start is immediate.


Job Description:

Desktop Support
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installing, maintaining and upgrading computers on client networks
troubleshooting including hardware/software diagnosis and problem solving
undertaking some tasks on the client servers with the supervision of  Tildas System Administrator
assessment and recommendations to clients to improve their computer network
provide client phone/email assistance on Tildas helpdesk
end user training and orientation for new staff
client support including reporting, documentation and liaison with clients
keeping up to date with current trends in Mac/PC software and hardware
project management and implementation of computer and network upgrades

Sales
-----

conceptualise, source and provide recommendations for equipment purchases
quoting, invoicing and purchasing of software and hardware for clients

Selection Criteria:

demonstrated experience troubleshooting on a network (minimum of 2 years) with a variety of operating systems including Mac  OS 8.x, 9.x & 10.x and Windows 95, 98, 2000 & XP.
customer support and sales experience
well developed time management skills
thorough understanding of desktop applications
excellent communication skills to provide technical support by phone, email and on-site
excellent writing skills to provide written reports to customers
demonstrated ability to record and document activities
ability to work independently and in a team

Desirable Criteria:

knowledge of and use of Mac OS X for desktop and server
knowledge of or experience with community sector (non-profit) organisations
knowledge of and use of Linux

Applications:

To be considered applications must be in the form of a letter addressing the selection criteria and include the names and contact
details of two current referees. Please send completed applications to:

jobs at tilda.com.au

Only Australian citizens or Permanent Residents will be considered.

Find out more about Tilda Communications at  or if you have any enquiries please contact the administrator in our office in
Chippendale on 9280 0258.


Hours: 38 hours per week
Salary Range: $34,000-$37,400 per annum depending on experience
Contact: jobs at tilda.com.au
Applications close: 11th July 2004