[Linux-aus] Fwd: [LACTTE] Notes for Council Meeting 2010/02/03

[Silvia Pfeiffer]

On Sat, Feb 20, 2010 at 5:51 PM, Mike Carden <mike.carden at gmail.com> wrote:
> On Sat, Feb 20, 2010 at 4:50 PM, Silvia Pfeiffer
> <silvia at silvia-pfeiffer.de> wrote:
>
>> Not sure any of these companies would provide the kind of support a
>> school requires, but if there is, that would be great.
>
>
> Does anyone have any solid data on what real support schools have
> asked for in the past? Do they ask at all?
>
> Anecdotally, I'll add the tale of me asking people who claim that they
> use a particular proprietary solution because they're paying for
> technical support. When I ask about the competence of the support, I'm
> mostly told, "Don't know, we've never needed it."
>

I agree - that's probably mostly the case on any software. But you
still need to provide a contact.

Cheers,
Silvia.