[Linux-aus] [Osia-discuss] If you could ask Microsoft a question...

David Drury idavid at atdotdotnet.net
Wed Jan 16 11:43:44 UTC 2008

Daniel Mons writes: 

> If purchasing a piece of hardware from a supplier of my choice that
> comes bundled (without my consent) with Windows, and upon clicking "I
> disagree" to the license agreement, the software is disabled and I am
> free of my licensing costs.  Microsoft themselves have said they will
> refund licenses in these cases, yet the hoops one has to jump through to
> get there are ridiculous (I've tried and failed in the past with a
> number of laptop manufacturers).  When will the process of returning
> unwanted licenses in Australia be improved?  I have a number of OEM
> licenses I don't want or use, and paying for them is inconvenient, as is
> the idea of being considered a "successful sale" or "happy customer" by
> Microsoft marketing when I clearly don't use their product.  Microsoft
> have promised to fix this, and I'd like to know what the timeline is to
> have this completed. 
> I'm not anti-Microsoft.  I just can't use Windows to do the tasks I need
> to do in my job (it's a "right tool for the job" thing).  Why then am I
> forced to pay for licenses I don't want/need/use?  Surely of the reverse
> was the case (imagine if every laptop came pre-bundled with Solaris
> without consumer choice), the situation would have been remedied long ago. 
> Is there a hard timeline to have this already promised "license return"
> service completed?

You can always be as persistent as Geoffrey Bennett
http://www.netcraft.com.au/geoffrey/toshiba.html (wow, that's almost a 
decade ago now) 

David Drury
Network Administrator
Peregrine Corporation
"He's mostly dead, Jim. Get Miracle Max"

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