[LA-Jobs] Technical Support Officer, One Laptop per Child (OLPC) Australia

[LA Jobs List]

A new job has been posted on the Linux Australia website.
http://linux.org.au/content/technical-support-officer-one-laptop-child-olpc-australia
===================

TECHNICAL SUPPORT OFFICER
ONE LAPTOP PER CHILD AUSTRALIA LTD

Job Application Requirements

Please send applications addressing the key selection criteria resume  
(maximum 2 pages) and contact details of TWO referees to:  
careers at laptop.org.au

Contact: Rita Sharma (Office Manager) – 02 9378 6154

One Laptop per Child (OLPC) Australia is the local arm of a global  
organisation that creates windows of educational opportunity for children  
around the world. OLPC Australia’s mission is "to enhance learning  
opportunities for the 400,000 children, aged 4-15, living in remote  
Australia, by providing each one with a connected XO laptop as part of a  
sustainable training and support program, by 2014." We are seeking  
applications for the position of Technical Support Officer to commence in  
April 2011. The organisation is seeking a reliable and enthusiastic  
professional to provide school staff support by resolving technical issues.  
This is an exciting and challenging role for a suitably qualified and  
experienced person to support OLPC Australia’s ambitious program.

Role Description:
   * Obtain general understanding of OS and educational activities  
(applications) related to the XO laptop
   * Provide client support and technical issue resolution via e-mail, phone  
and other electronic media
   * Software / Hardware configuration of XO laptops
   * Provide wired and wireless networking support for school staff wishing to  
collaborate (including with the XS school server) and connect to the Internet
   * Provide basic troubleshooting training to school staff via e-mail, phone,  
Web and other electronic media
   * Escalating complex issues to supervisors and Department of Education IT  
personnel
   * Recording support issues and resolutions, and maintaining up-to-date  
information and documentation on the technical support web site
   * Providing accurate weekly reports on the nature and number of technical  
issues raised
   * Identify and correct or advise on operational issues in client computer  
systems

Key Selection Criteria:
The successful applicant will demonstrate the following:
   * Ability to multitask and meet specific goals set by supervisors
   * Dependable to be at work during assigned shifts and to complete work as  
expected
   * Requires excellent oral and written communication, interpersonal,  
organisational and presentation skills
   * Able to promptly answer support related email, phone calls and other  
electronic communications
   * Able to work independently and efficiently to meet deadlines
   * Self motivated, detail-oriented and organised
   * Experience with diagnosing and resolving hardware, software and  
networking issues
   * Proficient in Internet related applications such as Web browsers, e-mail  
clients, FTP clients and SSH clients
   * Final year university student in related area, or three to six months  
related experience, and/or training in technical support
   * Experience with Linux, networking and technical documentation writing
   * Ability to write reports, business correspondence, and procedure manuals
   * Ability to effectively present information and respond to questions from  
people of all walks of life
   * Ability to solve practical problems and deal with a variety of concrete  
variables and interpret a variety of instructions furnished in written, oral,  
diagram, or schedule form

Other Information:
   * OLPC Australia is located in the heart of Sydney CBD
   * This a part-time position
   * Great team culture and working environment
   * Work flexible hours (including some weekends)
   * Employment is subject to a satisfactory referee and police check


===================


Attachments:
* http://linux.org.au/files/jobs/Technical Support Officer _ Job Description_  
Mar 2011.pdf - Technical Support Officer job description