[Computerbank] too many repeated problems

[Da Moose]

I've got to tell you Tony we've tried a variety of methods and the
rcipients choose their own login and password but like Shaun said we can't
counter our biggest prob. STUPID HUMANS

Sorry,I had someone today who needed to fsck and even though she had
clear instructions that eveyone can follow she couldn't.

All jokes aside we'll neverhave a soluton for that type of call itstems
not from lack of knowledge but lack of confidence. I've probablysaid
before a lot of our our clients come from a background of low self esteem,
poor education/literacy, and impoverishment financial/spirit.

We'll all just have to battle on with a smile and maybe a stiff scotch.

Pen

On Thu, 10 Jan 2002, Tony Joblin wrote:

> If forgotten passwords is becoming a serious support problem then we should
> seriously consider shipping machines without login passwords. Windows users
> seem to get by fine without this.
> 
> Alternatively make a really large obvious label with the password on it and
> stick it somewhere visible on the monitor, keyboard or box.
> 
> What are we trying to protect against ? Other people in the same house ?
> People on the net hacking your account ?
> 
> I would still keep a password on the root account. If they need this a lot
> and can't remember it, make a label as I suggested above.
> 
> Tony Joblin,
> Convenor - Computerbank Queensland
> A Branch of Computerbank Australia Inc.
> Box 1423, Coorparoo DC  4151
> Tel: 07 3371 1311 (W), Email: cbq-exec at dstc.edu.au
> http://www.dstc.edu.au/CBQ/index.html
> 
> ----- Original Message -----
> From: "Shaun Branden" <shaun at pcuse.com>
> To: <computerbank at lists.linux.org.au>
> Sent: Wednesday, January 09, 2002 9:21 PM
> Subject: Re: [Computerbank] too many repeated problems
> 
> 
> > On Wed, Jan 09, 2002 at 03:13:44AM +1100, Bruce McCubbery wrote:
> > >
> > > I can't help with hardware or software issues but I have some chance of
> > > helping with "human error" ones, including forgetfulness.
> > >
> > > Please spell out one common "human error" problem and let's try to bowl
> it
> > > over and then the next ... and the next.
> >
> > OK, I will give this a shot. Human error number:
> > 1. I forgot my user name
> > 2. I forgot my password
> >
> > after we master those, we can move to the next ones
> >
> > > This may appear to be a quite crazy suggestion at first but: why not
> delay
> > > the giving of a password until the person is ready for it? (I of course
> > > don't know a thing about the password's reason for being) Make it a
> > > 'graduation' stage, one beyond doing the introductory (correct term is?)
> > > course, when they get home and they prove they're remembering and can
> use
> > > it all?
> > >
> >
> > Bruce, the recips need the password to log in- that is the machine is
> > unusable as a desktop without a password. It is indeed possible to ship
> > out machines without passwords, but no-one would suggest doing that.
> >
> > Shaun
> > --
> > Shaun Branden, email:  shaun at pcuse.com    It's a damn poor mind
> > icq: 10469563, homepage: www.pcuse.com    that can only think of
> > public key www.pcuse.com/shaun/key.txt    one way to spell a word
> > Computerbank SA:  www.linunix.com/cbsa    -- Andrew Jackson
> > _______________________________________________
> > computerbank mailing list
> > computerbank at lists.linux.org.au
> > http://lists.linux.org.au/listinfo/computerbank
> 
> 
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