[Computerbank] solving the conundrum of the bush

[Da Moose]

we get quite a number of support calls that directly relate to human
error, the other one is hardware issues and of course helpful people
giving clients the wrong advice.

The 2 biggest prob swe've had are people forgetting their passwords when
they get home, even though we give them a copy, and turning the machine
off so they need to be walked through fsck. The password thing is not
solvable the other we're giving clients detailed instructions on how to
perfom fsck and also recently installing riser fx.

Hardfware probs always crop up with old equipment and occaisionally there
is a bad install.

I just want to stop the ones who ring 5 times a day when their probs are
with the ISP not us.

Pen

On Mon, 7 Jan 2002, Dale Long wrote:

> On Mon, 7 Jan 2002, Da Moose wrote:
> > Yes your right we have looked at support and it's a difficult and costly
> > area.
> > 
> > Some days we spend most of the day on the phone answering suppoert calls.
> 
> Has the area of reducing the types of support calls you get been
> investigated in any way? For example, certain types of applications or
> desktop setups may reduce the level of support required.
> 
> Dale.
> 
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