[Cbsupport] Help

[Kylie Davies]

Hi Sam,

What Linux distro are you using? Is your network card detected in
Linux? 

Do you have two computers? Are you swapping the cable between the two? 
If so, before you swap the cable you should power off your modem at the
wall so it has a full reset. 

Optus are correct in saying use the ethernet port rather than the USB -
they generally do not work in Linux. 

The other thing is maybe a config issue - but if this modem works for
your windows box -the username and password must be configured. If in
doubt - using a web browser go to the configuration address for your
modem to check the details. 

All the best with it.

Cheers,

Kylie 



On Tue, 2008-10-14 at 22:05 +1030, Shahram Saadi wrote:
>  
> Hi Kylie,
>  
> As a new member of 'Computer bank volunteer' I learnt many thing
> about using Linux and I am trying to switch to Linux Operating system.
> But the only important thing that make it difficult for me is internet
> connection. I use 'Speedstreem 4200' ADSL modem Which has been
> provided by Optus. When I called Optus customer service they said we
> don't support Linux operating System they just said I have to use
> ethernet (Yellow Cable) instead of USB (blue Cable).I changed the
> cable but it was unsuccessful.
> Do you recommend any Internet Service Provider which supports Linux or
> there is any solution with my current ISP. 
>  
> Thanks,
> Sam
> 
> 
> 
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