[Linux-aus] LCA2016 post event report

[Steven Ellis]

Kathy - Great report and a wonderful conference.

Regarding communications a couple of things to add to Mark's LCA2015
comments.
 - Anything CoC centric had it's own very restricted RT queue that was
actively monitored by key team members
 - The out of hours phone was handled by key team members (usually myself
and Cherie).

Aside from a transport issue we had almost no out of hours calls.

In addition we assumed that anyone travelling internationally would have
roaming or a local SIM card. In fact we provided recommendations for
visitors around SIM cards on the Wiki.

I travel a lot for work and I always make sure I have the ability to make
an emergency call.

Also note that the on-call number isn't for emergencies, you should use the
appropriate police/medical/fire number. It is there for out of hours
assistance from the conference team, or for any CoC issues you can't/won't
report by email.

I'd recommend any future On-Call phones have a very very very loud ringer.
We had problems hearing ours during one of the evening events.

Steven

On Wed, May 25, 2016 at 2:31 PM, Russell Coker <russell at coker.com.au> wrote:

> On Wed, 25 May 2016 08:43:32 AM Mark Foster wrote:
> > > But I have one suggestion.  The report mentions the on-call number, I
> > > think that this is a great thing and something that more conferences
> > > should do (I think it's been around since the last LCA in Perth).
> > > However I think that there should also be an Internet based method of
> > > contacting the conference organisers in an emergency such as Jabber.
> > > When I attended the LCAs in NZ I never got an NZ SIM and relied on IM
> > > via the conference Wifi for remaining in contact.  Presumably some
> > > people from other countries who attend LCAs in Australia do the same
> > > thing.
> > >
> > > I don't think that monitoring Jabber would be any additional effort for
> > > whoever has the on-call phone but it could provide a significant
> benefit
> > > for delegates from other countries.
> >
> > Kathy mentioned spinning plates which is a great anology, however, it's
> > more simple than that:
> > - During LCA2015 Operating Hours the NOC monitored
> > a) Phone
> > b) IRC
> > c) Twitter
> > d) Email
> > e) Radio Telephone link to other key organisers.
> >
> > So is your need for comms with the organisers synchronous, i.e. does it
>
> Firstly please note it's not "my need", it's a planned service by the
> conference to provide an on-call number for reporting CoC violations etc.
> Some years past LCA organisers made the good decision to provide such a
> number
> and it's become an ongoing part of the services provided.
>
> > need a real-time interaction - or is it something where the response can
> > be delayed by minutes/hours?
>
> The people who made the decision to provide a number obviously did so
> because
> they felt that something more immediate than email and more private than
> Twitter was needed.
>
> > If your requirement is real-time then nothing would beat the phone, and
> > the other mediums would clearly get you a near-realtime response during
> > manning hours.
> > if your requirement is real-time and after-hours (i.e. urgent) then I
> > think making a phonecall is not unreasonable.
>
> It's not "my requirement".  So far I have not needed to call the on-call
> number and when LCAs are in Australia (most years) I will be able to make
> phone calls.
>
> > To keep adding other means of engagement is to keep adding work to a
> > team who are already working hard. When they provide several means of
> > contact already I'm not sure there's any added value.
> > And there's an onus on the people making contact, to select the medium
> > appropriate for their urgency and other requirements.
>
> So if I witness a CoC violation at an LCA in NZ I should just tweet about
> it
> with the conference hashtag?  :-#
>
> --
> My Main Blog         http://etbe.coker.com.au/
> My Documents Blog    http://doc.coker.com.au/
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