[Linux-aus] If you could ask Microsoft a question...

[martin fricke]

On Wed, 16 Jan 2008 22:18:01 +1000, Daniel Mons <daniel.mons at iinet.net.au>  
wrote:

> David Drury wrote:
>>
>> You can always be as persistent as Geoffrey Bennett
>> http://www.netcraft.com.au/geoffrey/toshiba.html (wow, that's almost a
>> decade ago now)
>
> That article is one I've referred to many times - both to explain to
> others why I've been attempting to refund my unused copies of Windows,
> as well as to hardware suppliers and OEMs as to the fact that someone
> else has done so in the past, and not I'm not alone in wanting to do  
> this.
>
> Sadly these days the art of "customer service" is lost on OEMs.  Dell,
> Toshiba, Acer and Asus have all bold-faced refused to refund Windows
> licenses (or even discount hardware to be sold without them).  I've
> heard every excuse under the sun, ranging from "Windows comes free with
> the laptop, so uninstalling it wouldn't save you any money" (verbatim
> quote from Toshiba Australia) through to a flat out "Sorry sir, we just
> don't do that" (Dell Australia, pre Ubuntu Laptops).
>
> Again, this is why I'd like to go straight to the source.  Blaming
> hardware OEMs is one thing, but Microsoft has said they will honour
> license rejections/refunds in the past.  My question still remains: will
> this actually happen?  If so, when?  If not, then why was it promised in
> the first place?
>
> -Dan

Here is a good article on "How to get a Windows tax refund". Included in  
the article are some very useful tips that will increase your chances of  
success.

http://www.linux.com/articles/59381