[LA-Jobs] Enterprise Support - GitHub (Remote)

[LA Jobs List]

A new job has been posted on the Linux Australia website.
http://linux.org.au/enterprise-support-github-remote
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Enterprise Support Engineers support our GitHub Enterprise product, which our  
customers install and manage internally in their own virtualization  
environment.

Your main responsibility will be to work with our customers to solve support  
tickets. Tickets are usually opened by internal system administrators, and  
can include investigating load or networking issues, debugging application  
errors, and discussing feature requests. You'll also work with our  
engineering team to prioritize issues and development, and our documentation  
team to improve customer-facing resources.

You don’t need to be a Git expert, but you do need to have technical  
experience and a passion for helping people. You must have:

At least 2-3 years of experience working with and troubleshooting Linux  
servers
Enthusiasm for working directly with customers
Ability to communicate technical information clearly
Stellar English and grammar skills
Ability to look through and understand code (Ruby / Bash)

We'd also love you to have:

Familiarity with some flavor of production-level virtual machine (e.g.,  
VMware ESX, Xen, KVM)
Experience with server automation systems like Chef or Puppet
Familiarity with Git and GitHub
About GitHub
Who we are

GitHub is the best place to share code with friends, co-workers, classmates,  
and complete strangers. Over five million people use GitHub to build amazing  
things together. With the collaborative features of GitHub.com, our desktop  
and mobile apps, and GitHub Enterprise, it has never been easier for  
individuals and teams to write better code, faster.

We have a lot of exciting things to do, and we’re looking for the right  
people to grow with us!

Why you should join

Working at GitHub is, to put it simply, a special slice of the universe.  
We're committed to transparency, collaboration, experimentation, and always  
staying classy.

Because of this unique perspective, we've established one of the most  
flexible and well designed physical workspaces around that encourages you to  
work as you work best. Right now, over 60% of our employees are based outside  
of our San Francisco (SOMA) headquarters and work according to how they get  
their best stuff done. Remote GitHubbers also come visit SF often and are  
encouraged to stay as long as they like!

Ensuring that GitHubbers are healthy, motivated, focused and creative is how  
GitHub stays awesome. Part of this is ensuring that our benefits are out of  
this world.

In a nutshell, we've built and are growing a place where we truly love  
working, and we think you will too.

GitHub is made up of people with many different backgrounds and lifestyles,  
and we like it that way. We invite applications from people of all stripes.  
We don't discriminate against employees or applicants based on gender  
identity or expression, sexual orientation, race, religion, age, national  
origin, citizenship, pregnancy status, veteran status, or any other  
differences that people imagine to discriminate against one another. Also, if  
you have a disability, please let us know if there's anything we can do to  
make the interview process better for you; we're happy to accommodate.

To apply, please visit
https://jobs.lever.co/github/d6293858-0d46-4c5e-b7ad-c06a5294b32d/apply?lever-source=GitHub-Job-Board

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