[LA-Jobs] Cloud Support Engineer - Amazon (Sydney)

[LA Jobs List]

A new job has been posted on the Linux Australia website.
http://linux.org.au/cloud-support-engineer-amazon-sydney
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Job Description

Amazon was recently voted #5 most admired company in the US, #1 most  
innovative, and #1 in Customer Service. Amazon’s technology business has a  
history and tradition of leading the world in Web-related technologies and  
services. Now, with Amazon Web Services (AWS) you have the chance to help  
individuals and businesses take their computing infrastructures and  
applications into the Cloud. As a member of the AWS Support team, you will be  
at the forefront of Cloud technologies with interactions with the full  
breadth of AWS services. You will be surrounded by people that are wickedly  
smart, passionate about cloud computing, and believe that world class support  
is critical to customer success.

AWS Support provides global technical support to a wide range of external  
customers as they build mission-critical applications on top of AWS services  
such as Amazon S3 and Amazon EC2. The team is a self-standing P&L with our  
ability to drive both Amazon Free Cash Flow and world class customer  
experience. We have a team of talented engineers located in 3 countries  
around the world, and are growing rapidly.
We are seeking people with strong technical skills. Experience as a Systems  
Administrator working with Linux, Unix or Windows? Do you know the advantages  
of working in a highly distributed virtual environment? Since we’re working  
in the Cloud, you will need to be very comfortable with networking  
technologies including DNS, TCP/IP, SSL, DHCP and Load Balancing. If you fit  
the description, you might be the person we are looking for!
Every day will bring new and exciting challenges on the job while you:

• Learn and use groundbreaking technologies
• Apply advanced troubleshooting techniques to provide unique solutions to  
our customers' individual needs
• Interact with leading technologists around the world
• Work directly with Amazon Web Service architects to help reproduce and  
resolve customer issues
• Leverage your extensive customer support experience to provide feedback  
to internal AWS teams on how to improve our services
• Drive customer communication during critical events
Basic Qualifications
· Must have demonstrated proficiency in these areas:
o Systems administration (Linux and/or Windows Servers)
o Networking (DNS, TCP/IP)
· Bachelor’s degree in Information Science / Information Technology,  
Computer Science, Engineering, Mathematics, Physics, or a related field.”
· Excellent oral and written communication skills
· Strong customer focus
· Strong multi-tasking skills
· Self-starter who is excited about technology
· Open to working shifts (8am-4pm Su-Th or Tu-Sa)
Preferred Qualifications
· Experience working with customers
· Experience analyzing, troubleshooting, and providing solutions for  
technical issues
· Expertise with IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols,  
SSH, Network Monitoring / Troubleshooting tools
· Some programming / scripting experience (Java, Perl, Ruby, C#, and/or PHP)
· Experience managing full application stacks from the OS up through custom  
applications

To apply, contact:

Cameron Summers  |  AWS Support  |  Cape Town

e-mail: camer at amazon.com
Pager: page-camer at amazon.com


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