[LA-Jobs] Level 3 Support Engineer at Bulletproof Networks

[LA Jobs List]

A new job has been posted on the Linux Australia website.
http://linux.org.au/content/level-3-support-engineer-bulletproof-networks
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Bulletproof Networks now powers some of the largest companies and carriers in  
Australia, including The Australian Olympic Committee, BlueScope Steel  
Woolworths and Telstra.

Enjoying even stronger growth in FY11 and as Bulletproof continues its  
aggressive acquisition of the Australian application and mission-critical  
website hosting market share, the opportunity exists to grow a successful  
career in the fast-moving enterprise virtualisation space.

Basics:

     * Location: Sydney (Rosebery)
     * Description: Full-Time
     * Probationary Period: 6 months

Title: Level 3 Support Engineer

Position Description Summary:
Your advanced networking and system administration experience will be put to  
the test as part of Australia’s leading, smartest and friendliest Managed  
Services engineering team in the industry.

You’ll be working with the more advanced aspects and advanced  
troubleshooting escalations on some of Australia’s largest brand-name  
customers’ as well as Bulletproof Networks’ infrastructure, using strict  
Change Control processes and tools to ensure mission critical levels of  
availability.

You’ll also work closely with a smart and dynamic team assisting in the  
design and management of complex, cutting-edge high performance systems for  
managed hosting, virtualisation and monitoring as a service, where you will  
be exposed to a range of new and emerging technologies.

Reports to:
Support Team Leader or Operations Manager

Package:

     * Base: 100K ex. Superannuation (neg.)
     * Expenses: $50/month DSL, $50/month for mobile, out of pocket expenses,  
travel if required
     * Overtime: $75/hour
     * Laptop Allowance ($3K)
     * Salary Sacrifice ($1K p.a.)

Essential Skills:

     * Advanced Linux Server Administration
     * Advanced Networking Administration
     * Advanced Sysadmin Experience
     * Netsaint/Nagios/Monitoring System Experience
     * Advanced Windows Server Administration
     * Advanced Firewall Administration

Required Attributes:

     * Enjoying being part of a team
     * Professionalism (reliability, punctuality, presentation, etc)
     * Excellent customer communications skills (verbal and written);
     * Strong sense of business ethics;
     * A thorough, intelligent approach to problem-solving;
     * Dedication to customer service;
     * A motivated and energetic disposition;
     * Strong Documentation
     * Self starter
     * Mature

Experienced Required:

     * Internet Networking Experience Minimum 3 years
     * Linux Server Administration: Minimum 7 years
     * Windows Server Administration: Minimum 3 years
     * Advance Scripting Experience: Minimum 3 years

Detailed Position Description:

     * System design, roll-out, administration and advanced troubleshooting of  
Bulletproof Networks’ hosting and monitoring infrastructure and Bulletproof  
Networks’ Customers’ managed systems
     * Responding to alerts from Bulletproof’s Monitoring and Alerting  
systems
     * Performing in accordance with Bulletproof’s Processes and SOPs
     * Providing Over the Phone or On Site technical support and engineering  
duties for customers of the Company
     * Maintaining Tasks in Bulletproof’s Request Tracking System in order  
to the satisfaction of the Team Leader Support
     * Assistance in the Development of systems and processes for the  
Company’s technical operation
     * Assistance in Development of systems and processes for handling the  
Company’s Customers
     * Advanced troubleshooting
     * Adherence to agreed KPIs
     * On Call Duties (minimum 14 shifts in every 6 week roster period)

Training Opportunities:
Induction and assisted tools training is augmented by weekly on the job  
training including knowledge transfer through standard escalation and  
delegation procedures.
In addition, company sponsored courses furthering your skills in line with  
company strategy are available.

How to apply:
Please email your resume to careers at bulletproof.net

NB: Recruiters are kindly requested to not apply.

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