[Jobs] JOB: (Sydney) Support/Customer Satisfaction, Full Time

[Linux Jobs]

Support/Customer Satisfaction, Full Time

Anchor is a leading Linux based web hosting provider in the Australian
market. We are growing and we need more people to join the team.

We have a full time opening for a Customer Support Engineer at our Sydney
CBD office, for immediate start.

Our Customer Support Engineers:

 * are self motivated, working in a dynamic, fast-paced environment that
   demands quick learning and initiative,

 * have excellent English communication skills and a good phone manner,

 * get a buzz out of assisting helpless customers,

 * are keen and creative, able to quickly identify problems and
   embiggen customer satisfaction,

 * stay abreast of current web development trends and technologies,

 * have a little bit of experience with Linux and Windows system
   administration,

 * are familiar with end user applications such as Outlook, Frontpage,
   Mail.app, WS-FTP,

Responsibilities in this position include:

 * First level technical support; email configuration, publishing new
   websites, resetting passwords to a combination of pet names, birth
   dates, and phone numbers.

 * Order processing; hosting accounts, domain registrations, SSL
   certificates. Configuration of services required to provision these
   products: BIND zonefiles, Apache virtualhosts, postfix and sendmail
   virtual maps, PostgreSQL and MySQL databases.

 * Assisting senior systems engineers; deployment of new servers,
   network configuration, network monitoring and diagnostics.

Remuneration: $33k package

 * beer
 * couches
 * foosball
 * dual head workstation

Minimum qualifications: Year 12/HSC.

Contact: Please send your CV in plain text, PDF, or, if absolutely necessary in
Word to jobs at anchor.com.au
Applications close: 7th June 2006