[Jobs] JOB: (Rosebery NSW) Managed Services Support Engin, Full Time

[Linux Jobs]

Managed Services Support Engin, Full Time

_Company Introduction_
Bulletproof Networks has grown to signify industry best practice in managed
services, supplying some of Australia's largest companies with outsourced fully
managed hosting and monitoring, alerting and reporting services.

As we embark on developing new monitoring and managed hosting services, the
opportunity now exists to develop your career as part of a highly technical,
dynamic, ethical, and fun team.


_Basics_
Title:          Managed Services Support Engineer (full-time)
Location:       Sydney (Rosebery)

_Package_
Base:           $70,000 (ex. super, expenses and overtime)


_Essential Skills_
- Advanced Linux Server Administration (Minimum 3 years experience)
- Advanced Windows Server Administration (Minimum 3 years experience)
- Advanced Firewall Administration (Minimum 3 years experience)
- Excellent technical knowledge of TCP/IP


_Required Attributes_
- Enjoying being part of a team
- Professionalism (reliability, punctuality, presentation, etc)
- Excellent customer communications skills (verbal and written)
- Strong sense of business ethics
- A thorough, intelligent approach to problem-solving
- Dedication to customer service
- A motivated and energetic disposition
- Strong Documentation


_Detailed Position Description_
- System administration of Bulletproof Networks' or Bulletproof Networks'
  Customers' managed systems
- Responding to alerts from Bulletproof's Monitoring and Alerting systems
- Providing Over the Phone or On Site technical support and engineering duties
  for customers of the Company
- Maintaining Tasks in Bulletproof's Request Tracking System in order to the
  satisfaction of the Team Leader Support as well as the General Manager
- Assistance in the Development of systems and processes for the Company's
  technical operation
- Assistance in Development of systems and processes for handling the Company's
  Customers
- On Call Duties (minimum 14 shifts in every 6 week roster period)


_Training Opportunities_
Induction and assisted tools training is augmented by weekly on the job
training including knowledge transfer through standard escalation and
delegation procedures.

In addition, company sponsored courses furthering your skills in line with
company strategy are available.


_Future Position Opportunities_
Promotion to positions including Senior Support Engineer or Provisioning
positions are possible in the future for candidates that want to grow with the
company and expand their skills and responsibility.

Contact: _Applications_
Please forward a copy of your resume and a one page cover letter addressing the
selection criteria outlined above to careers at bulletproof.net


_Questions_
Please direct all queries about this position to careers at bulletproof.net

Applications close: 1st September 2006