[Computerbank] solving the conundrum of the bush

[Greg White]

Do you get many fiddlers & breaker, people who are constantly inventive and
artistic in their ability to break a settup.

greg
----- Original Message -----
From: Da Moose <moose at bovine.artificial-stupidity.net>
To: Dale Long <dalel at loftuscomp.com.au>
Cc: Bruce McCubbery <brucemcc at melbpc.org.au>;
<computerbank at lists.linux.org.au>
Sent: Monday, January 07, 2002 4:14 PM
Subject: Re: [Computerbank] solving the conundrum of the bush


> we get quite a number of support calls that directly relate to human
> error, the other one is hardware issues and of course helpful people
> giving clients the wrong advice.
>
> The 2 biggest prob swe've had are people forgetting their passwords when
> they get home, even though we give them a copy, and turning the machine
> off so they need to be walked through fsck. The password thing is not
> solvable the other we're giving clients detailed instructions on how to
> perfom fsck and also recently installing riser fx.
>
> Hardfware probs always crop up with old equipment and occaisionally there
> is a bad install.
>
> I just want to stop the ones who ring 5 times a day when their probs are
> with the ISP not us.
>
> Pen
>
> On Mon, 7 Jan 2002, Dale Long wrote:
>
> > On Mon, 7 Jan 2002, Da Moose wrote:
> > > Yes your right we have looked at support and it's a difficult and
costly
> > > area.
> > >
> > > Some days we spend most of the day on the phone answering suppoert
calls.
> >
> > Has the area of reducing the types of support calls you get been
> > investigated in any way? For example, certain types of applications or
> > desktop setups may reduce the level of support required.
> >
> > Dale.
> >
> > _______________________________________________
> > computerbank mailing list
> > computerbank at lists.linux.org.au
> > http://lists.linux.org.au/listinfo/computerbank
> >
>
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>